FAQ
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How should I choose what car to rent?
In order to be sure that the rented car will meet your needs, you have to consider first the number of the adults and kids that will have to travel with this car and second but not last the amount of the luggage, you will be traveling with – number of big and small suitcases. Then you have to read the description of each car on the website of the company and decide which one will fit the best.
Could you reserve a specific car make for me?
The reservations are made for a car group and not for specific car make. If you make a booking for a specific car make, and we cannot confirm availability of the required car, we will offer you another make of the same car class.
Can I modify my already existing booking?
You could change the requirement of an already made reservation. Just send us an e – mail or contact us to inform us about the changes at least 1 day before the first date of the rental.
How to pick up my reserved car?
Our rent – a – car agent will deliver the reserved car to the location, required by you – your hotel, the airport, bus station or other.
What happens if there is a flight delay?
If you have précised your flight number our representative will be aware of the delay and will be waiting for you at the airport according to the delay of the flight.
Can I rent the car for several hours?
The minimum rental period is 24 hours and this is the basis when making the rental quote.
What kind of documents do I need?
When picking up the vehicle you have to show to our representative a valid driving license held for et least 1 year and a valid international passport.
What kind of driver’s license do I need?
Any driving license is accepted as long as it is valid.
Can someone else drive the car that I rent?
One additional driver is allowed bur only the persons written in the rental agreement can drive the rented vehicle.
What kind of debit and credit cards can I pay with?
We accept payment, made by Master Card, Visa, American Express and Diners Club. We do not accept payments from debit cards.
Can I use someone else’s card to pay the rental, if I have his/her permission?
The possessor of the credit card is considered as renter in the rental agreement, so a payment with somebody else’s credit card is not allowed.
What does the price include?
The price includes VAT 20%, Unlimited mileage, Collision Damage Waiver, Theft protection, Third party insurance, Fire insurance, Airport surcharges, One additional driver, One baby seat.
Do I have to pay extra for the fuel?
The fuel is not included in the price. You are supposed to drop off the car with the same level of fuel as it was delivered to you. So the used fuel is on you.
Does insurances cost extra?
Some insurances are included in the rental price, others result in extra charge. So this matter must be discussed whit our representative before signing the rental agreement.
What should I do, if I have problems with my car?
No matter what kind of problem you have, the first person to contact is a representative of Rentomobile, who will give you exact information what to do next.
Can I rent a car in one location and drop it off in another?
It is possible to pick up a car in one location and drop it off at another. This however will cost you extra charge.
Can I take a pet in the car?
Pets are not allowed.
Can I use my rented car to tow?
It is absolutely forbidden to tow with a rented car.
Do I have to give a tip to your representative?
If you decide that the representative served you well and kind enough, you must tip him/her. |
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